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| Our Methodology: Our Vendor Management methodology is characterized by the following features: Analysis: We carry out a detailed analysis of your operations regarding your recruitment requirements, practices, preferences and volumes. Our goal is to understand how you conduct business, why you recruit the way you do, the processes you follow, what skills you require and when, personnel and procedures involved, documentation, your organization's culture and what issues you face in meeting your goals. We carefully examine your vendors (including subcontractors) to understand their strengths and specialties, and your procedures for working with them. Project Plan: Based on our analysis, we jointly develop a plan to meet your recruitment and management goals, to transition your staff, consultants and vendors to the new program, and communicate the plan to your hiring managers, key management staff and vendors. Team Creation: We select a dedicated team to implement and manage the program. Based on the personnel volumes involved, the size and offsite/onsite composition of the team is determined. An overall Vendor Manager is assigned. We categorize your existing vendors, add our own subcontractors where required and ensure that the vendor pool is configured to meet your projected requirements. Implementation: The MatchBoard® software can be installed at your site, where you can have it on your own LAN for fast access and high security, or you can use it as an ASP service from our site. If the system is to be installed on your servers, our technical staff will work with you to install and commission the software. Vendor versions of the software easily self install on their servers or vendors can directly access your system on the web. Software Configuration: The MatchBoard® Vendor Management software can be configured to fit closely into your normal business practices. We work closely with your procurement staff, hiring managers, HR personnel, accounting department and management to configure the system to your environment. For example, assigning user privileges, creating departments and reporting hierarchies, assigning your business terminology to system events and items, creating lookup lists, etc. Vendor Liaison: We meet with your vendors to explain the system and new procedures to them, including positions, resume handling, timesheets, invoices, etc. We ensure that vendors understand their responsibilities and goals and how they will be evaluated to meet overall program metrics. We listen to their issues and jointly establish how they can work efficiently within the system. Vendors are issued free copies of the MatchBoard® software to enable them to automate their internal processes and interact seamlessly with your system. Vendors are also provided with written agreements and the transition process is explained to them. Training: Although the MatchBoard® system is intuitive and very easy to use, we conduct training for your users to enable them to use the system more efficiently. Separate training is also conducted for your MatchBoard® administrators and vendors. Quality: We jointly develop quality standards that the program is expected to meet. We regularly report to you on these parameters to ensure that the program is on track to achieve overall business goals, and to make course corrections and modifications as may be required as business needs evolve. Reporting: MatchBoard® provides extensive reporting on vendor performance, analytics and statistical reports, without requiring post facto entering of large amounts of data. You will be able to monitor the performance of the program and your Recruitment and Management activities in real time. Operations: We partner with you to monitor performance of the program, adapt it to anticipated needs, improve processes, obtain feedback and report to you on a regular basis. Customer Care: One of the key goals of the program team is to provide a high degree of customer care in meeting your ultimate goals for recruitment and management. The team will be ready to provide human intervention where required and enhance the effectiveness of the system through human interaction. We also support your vendors' use of the system. Top |